Shipping policy

1. HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 24 business hours after payment confirmation.
Once shipped, products sent via our free standard shipping service are usually delivered within 2–10 business days.
Please note that the estimated shipping time does not include order processing time.

Tracking information will be available once your order has been dispatched. You will receive your tracking number via the email address used at checkout. Please check your junk or spam folder if you cannot locate the dispatch email.

If a product page displays a pre-order period or estimated dispatch date, the shipping schedule will follow the timeframe stated on the product page.

2. SHIPPING RESTRICTIONS & NOTES

At this time, we only ship to addresses within the United Kingdom.

UK Remote Areas:
We currently do not deliver to Northern Ireland, British Forces addresses, or island regions.
A remote area surcharge may apply for certain locations in Scotland, and some areas may be undeliverable. If required, we will contact you before processing your order.

We are not liable for any delays or losses caused by natural disasters (including but not limited to floods, fires, and storms), terrorist attacks or threats, postal or customs strikes, civil unrest, invasions, extreme weather conditions, or telecommunication failures.

3. SHIPPING FEE

Free Shipping (UK Only)
We offer free standard shipping across the United Kingdom.
Most packages are delivered by Evri or DPD, depending on your location and order size.

We do not make any profit from shipping — the prices you see are the same as the rates we pay.

Note:
If your order is shipped via Commercial Express, you may be required to pay local customs clearance fees.

Customers are responsible for covering the re-shipping cost if parcels are returned due to insufficient or incorrect address or contact information.

4. CAN I CHANGE THE DELIVERY ADDRESS OF MY PACKAGE AFTER IT HAS BEEN SHIPPED?

Unfortunately, we are unable to change the delivery address once the order has been dispatched.

5. I ORDERED MORE THAN ONE ITEM. WILL THEY ALL BE DELIVERED AT THE SAME TIME?

We always try to ensure that all your items arrive together. However, some products may be shipped separately if different warehouses or shipping methods are used.
Once each item has been dispatched, you will receive a separate shipment notification email.